Frequently Ask Questions

Sparkle Lighting is a boutique online retailer offering beautiful lights for your homes, gardens, weddings, parties, kids rooms and also lots of seasonal collections.

We offer a carefully curated selection of decorative lighting, including fairy lights, festoon lights, table lamps, cordless table lamps, USB rechargeable table lamps, LED candles, and solar lanterns. These products are available in plug-in, battery-operated, or solar-powered options to suit various needs and preferences.

All our products come with a 12-month warranty, ensuring you have peace of mind with every purchase you make from Sparkle Lighting.

If you haven’t received your order confirmation, please check your spam folder. If it's not there, kindly contact our customer support team at info@sparkle.lighting, and we'll be happy to assist you.

Please do get in touch via email- info@sparkle.lighting and we will organise a VAT invoice for you.

Currently, we operate exclusively online. However, we offer fast and reliable delivery services to your doorstep, ensuring your order reaches you in perfect condition.

At Sparkle Lighting, we accept a variety of payment methods to make your shopping experience as convenient as possible. You can pay using American Express, Apple Pay, Diners Club, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, and Visa.

Once your order has been dispatched, you will receive an email containing your tracking number, allowing you to monitor your order's progress. If, in rare instances, the tracking information is missing, please email us at info@sparkle.lighting, and we will be happy to assist you with your tracking details.

For pre-ordered items, your payment will be processed at the time you place your order. This ensures that your item is reserved for you and will be shipped as soon as it becomes available. If you need more information about the estimated delivery date, please email us at info@sparkle.lighting.

We aim to process orders swiftly. If you need to make changes, please contact us immediately at info@sparkle.lighting or give us a call straight away on [+44 1494 414222](tel:+441494 414222) and we'll do our best to help. Once your order has been dispatched, we might not be able to modify it.

To cancel your order, please email us at info@sparkle.lighting with your order number and the reason for cancellation. If your order hasn't been dispatched, we will assist you in canceling it and processing a refund.

We apologise for any inconvenience caused. Please contact our customer support team at info@sparkle.lighting with your order number and images/videos of the faulty item and we’ll gladly assist you.

We apologise for the oversight. Kindly reach out to us at info@sparkle.lighting or call us on +44 1494 414222 with your order number and the missing item's details, and we'll rectify the issue promptly.

You will be responsible for paying for your own shipping costs for returning your item.

To return your product, you should mail your product to: Task Fulfilment, 23 Morses Ln, Brightlingsea, Colchester CO7 0SQ. Please visit our Return Policy page for more detailed information.

Refunds at Sparkle Lighting are processed every Friday. Once your return is received and inspected, your refund will be processed on the next Friday.

If you forgot to apply your promo code at checkout, please contact our customer service team as soon as possible. While a refund is not guaranteed, we will make every effort to assist you and apply the discount retrospectively if feasible.

Yes, when you purchase an item as a gift, the price will not be shown on the invoice included in the package.

Please be aware that all orders delivered outside the UK may be subject to import duties and taxes, which are levied by the importing country upon arrival. These additional charges are the responsibility of the customer. If you need to return an item delivered outside the UK, please note that customs duties and taxes are not always refundable. This depends on the regulations of the specific country.

If you're experiencing difficulties during the checkout process, please ensure that your internet connection is stable and your browser is up-to-date. Clearing your browser's cache or trying a different browser might also resolve the issue. If problems persist, contact our support team at info@sparkle.lighting for assistance.

To unsubscribe from our emails, simply click the 'Unsubscribe' link at the bottom of any promotional email you receive from us.