Frequently Asked Questions
What is Sparkle Lighting?
Sparkle Lighting is a boutique online retailer offering beautiful lights for your homes, gardens, weddings, parties, kids rooms and also lots of seasonal collections.
Why Haven’t I Received Order Confirmation?
If you haven’t received your order confirmation, please check your spam folder. If it's not there, kindly contact our customer support team at email@example.com, and we'll be happy to assist you.
Can I Have A Copy Of My VAT Invoice?
Please do get in touch via email- firstname.lastname@example.org and we will organise a VAT invoice for you.
I Live Locally. Is There A Sparkle Lighting Shop I Can Get My Order Delivered To?
Currently, we operate exclusively online. However, we offer fast and reliable delivery services to your doorstep, ensuring your order reaches you in perfect condition.
Can I Amend My Order?
We aim to process orders swiftly. If you need to make changes, please contact us immediately at email@example.com or give us a call straight away on [+44 1494 414222](tel:+441494 414222) and we'll do our best to help. Once your order has been dispatched, we might not be able to modify it.
How Do I Cancel My Order?
To cancel your order, please email us at firstname.lastname@example.org with your order number and the reason for cancellation. If your order hasn't been dispatched, we will assist you in canceling it and processing a refund.
What do I do if my item is faulty?
We apologise for any inconvenience caused. Please contact our customer support team at email@example.com with your order number and images/videos of the faulty item and we’ll gladly assist you.
What if There Is An Item Missing From My Order?
We apologise for the oversight. Kindly reach out to us at firstname.lastname@example.org or call us on +44 1494 414222 with your order number and the missing item's details, and we'll rectify the issue promptly.
Are returns free?
You will be responsible for paying for your own shipping costs for returning your item.
How do I return an item?
To return your product, you should mail your product to: Task Fulfilment, 23 Morses Ln, Brightlingsea, Colchester CO7 0SQ. Please visit our Return Policy page for more detailed information.
How do I unsubscribe from your emails?
To unsubscribe from our emails, simply click the 'Unsubscribe' link at the bottom of any promotional email you receive from us.