FAQs

Sparkle Lighting is a boutique online retailer offering beautiful lights for your homes, gardens, weddings, parties, kids rooms and also lots of seasonal collections.

If you haven’t received your order confirmation, please check your spam folder. If it's not there, kindly contact our customer support team at info@sparkle.lighting, and we'll be happy to assist you.

Please do get in touch via email- info@sparkle.lighting and we will organise a VAT invoice for you.

Currently, we operate exclusively online. However, we offer fast and reliable delivery services to your doorstep, ensuring your order reaches you in perfect condition.

We aim to process orders swiftly. If you need to make changes, please contact us immediately at info@sparkle.lighting or give us a call straight away on [+44 1494 414222](tel:+441494 414222) and we'll do our best to help. Once your order has been dispatched, we might not be able to modify it.

To cancel your order, please email us at info@sparkle.lighting with your order number and the reason for cancellation. If your order hasn't been dispatched, we will assist you in canceling it and processing a refund.

We apologise for any inconvenience caused. Please contact our customer support team at info@sparkle.lighting with your order number and images/videos of the faulty item and we’ll gladly assist you.

We apologise for the oversight. Kindly reach out to us at info@sparkle.lighting or call us on +44 1494 414222 with your order number and the missing item's details, and we'll rectify the issue promptly.

You will be responsible for paying for your own shipping costs for returning your item.

To return your product, you should mail your product to: Task Fulfilment, 23 Morses Ln, Brightlingsea, Colchester CO7 0SQ. Please visit our Return Policy page for more detailed information.

To unsubscribe from our emails, simply click the 'Unsubscribe' link at the bottom of any promotional email you receive from us.